Items are eligible to be returned or exchanged at Uptown Strut™. Uptown Strut™ prides itself on offering the highest quality merchandise and fulfilling customer orders accurately. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 30 days of receipt and we will provide you with a refund or exchange.
You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
SOME EXCEPTIONS:
- Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
- Shipping Charges: Shipping charges on expedited orders are not refundable.
- Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
- DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately at 713-364-4824 or UptownStrut@gmail.com.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
- Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
- Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
SHIPPING RETURNS OR EXCHANGES
Pack your merchandise with care and we strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit; Uptown Strut™ cannot take responsibility for items lost in transit or damaged due to improper packaging. You will be responsible for paying for your own shipping costs for returning your item.
Uptown Strut
Attn: Returns
5439 Kingfisher
Houston, TX 77096
