FREQUENTLY ASKED QUESTIONS
ORDERING
When are orders processed?
Orders are processed daily, excluding weekends and public holidays. Your order will be almost always shipped within 24 hours of placement with the exclusion of pre-orders. You will receive an email with tracking information for your parcel. Please use this tracking number as a reference should you wish to track your parcel.
What payment methods do you accept?
UPTOWN STRUT™ accepts all major credit cards and of course, store credit and gift cards! Please note that you do NOT need a PayPal account to use the Credit/Debit Card option. If you are having any difficulties checking out, please email UptownStrut@gmail.com or call us at 713-364-4824 and we will be happy to assist you!
How is tax calculated in my order?
Orders shipping to Texas will be charged sales tax.
I am shopping for a gift. Do you provide gift receipts or gift wrapping?
Gift receipts are complimentary and available with any order. No gift wrapping is available at this time.
What time does my order have to be submitted by in order to ship out today?
All orders must be submitted by noon (12:00 pm) CT in order to ship the same day. If the order is placed after noon, it will ship out the next business day.I found an item I would like to purchase however my size is not showing up.
Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says 'can't find your size' and our Special Orders Department will look into the availability of the item for you.
What does it mean to place a pre-order?
Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. Your card will be charged for the full amount when the order is placed.
Please note that the delivery date is an estimated shipping date from our warehouse to you based on information from the manufacturer. We are unable to guarantee delivery dates due to unforeseen delays by the manufacturer. Updates will be provided if dates are delayed.
I have ordered the wrong item/size by mistake. Can I edit my order?
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item contact our customer service team as soon as possible with your request.
What happens if I receive my item and I am not happy with it?
It's really important to us that you love your purchase from Uptown Strut. If you purchase an item that you are not satisfied with, the item does not fit properly or does not suit, we will happily offer you a store credit or an exchange, as long as the item is in its original condition with all garment tags still attached, has been unworn and unwashed, and the item is sent back within 7 days of being received (any items sent back to us outside of this window will either not be accepted or subject to a restocking fee).
Please email us if you want to issue a return request at UptownStrut@gmail.com and we will be happy to assist you in how to return your item.
RETURNS
What do I need to include with my return?
We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).
How long will it take to receive my refund after I shipped my return?
The return process usually takes about 1 week, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.